I’ve written about Constraining communication to gain freedom, partly inspired by the four day work week idea. We needed to trim time and the best way was to set expectations with our clients as to when we would be available, and how to get in touch in case of something urgent.

This worked out well for gaining time, because having less nodes and events of contact means less off topic chatter as well. This is great for work but one has to keep in mind that the off topic stuff is good for building rapport :-)

It sort of relates back to this post, where once a user community grows, the noise just gets too high.

Feedback is important, but there are people who you should ignore before your product loses its ‘vision’.